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Employer: CV Library

Location: Crawley, West Sussex

Sector: Customer Service and Call Centres > Other customer service, call centres

Salary: £22000 - £22300/annum

Job Type: Permanent

Date Added: 17th October

Reference: CS-CVLB-109145788

Job description

Service Desk Section Head (Supervisor / Team Leader) Horsham £22,300 Our client is a well established company with a long heritage in communications, networking, systems and application integration. Their experience boasts over 30 years of proven expertise in helping their clients secure the best return on their ICT investment and improve the way they work. They currently have an exciting opportunity for two experienced Team Leaders / Supervisors to join their progressive team in Horsham. The positions available cover both ‘in hours’ and ‘out of hours’ working patterns therefore they are really looking for candidates that can be flexible in this regard. Reporting to the Service Desk Manager, it will be your responsibility to manage, develop, lead and focus your team to deliver outstanding customer service and exceed Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s). You will be accountable for the daily management of team members, delivering periodic 1-2-1’s and development plans whilst offering advice, guidance and feedback. You will be expected to promote a positive working culture, focussing on the delivery of internal and external customer service and job satisfaction. You will also be involved in the complete recruitment and training of new team members and monitoring resourcing requirements. The successful candidates will have a proven history of team and individual management including; performance, resource and personnel development. You will have working knowledge of managing and achieving KPI’s and SLA’s and the ability to produce a clear and concise business plan. Effective verbal and written communication skills are essential and it is important that you are approachable and quick to form relationships with your team, customers and throughout the business. Experience within a Service Desk, Contact Centre or Telecoms environment may be an advantage but is not essential. The ‘out of hours’ position will include some evening and weekend working and will include a bonus to reflect this. Both roles are 37.5 hours per week. networx is not a typical agency. We handle applications on behalf of our clients. After applying for this role you will be sent an email that it is essential you read in order to complete your application. Unlike a traditional agency we do not hold a database of candidates or put candidates forward for any other vacancies than those to which they have applied

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